The Lace Edit: Curly

Processing Time

Orders are usually processed within 24–48 hours before dispatch/delivery.

Delivery Times

UK: 3–5 business days
International: 5–7 business days

Haus of D is a UK-based business, and orders are dispatched from the UK.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Please allow up to 48 hours for tracking information to update.

International Orders, Taxes & Duties

International orders may be subject to customs duties, import taxes or additional charges depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Please be aware that customs checks and processing may occasionally extend international delivery times.

Important Information

Order Changes: Please double-check your delivery details before placing your order. Once your order has been dispatched, we may not be able to make changes to the delivery address, delivery method or items ordered.

Check Your Address: Please review your shipping address carefully before confirming your order at checkout. Haus of D cannot be held responsible for delays, returns or failed deliveries caused by incorrect or incomplete address details provided at checkout.

Lost, Stolen or Missing Parcels: If your parcel is lost, stolen or missing, please contact the courier directly using your tracking details so they can investigate the delivery.

Delivered Parcels: If your tracking confirms delivery but you have not received your parcel, please contact the courier or your local delivery office with your tracking number so they can investigate the delivery scan and confirm where the parcel was left.

Returned or Refused Parcels: If a parcel is returned to Haus of D because delivery was refused, customs or import charges were not paid, the delivery address was incorrect, or delivery could not be completed, the customer will be responsible for any additional shipping or return charges incurred.

If the parcel needs to be sent out again, the customer will be required to cover the cost of redelivery.

Delays: Delivery times are estimates only. Courier delays, customs checks, weather conditions, bank holidays and other circumstances outside our control may affect delivery times.

Returns & Exchanges

At Haus of D, every order is checked before dispatch to make sure it meets our quality standards. Please read our returns policy carefully before placing your order.

For hygiene purposes, hair that has been opened, worn, installed, washed, cut, coloured, bleached, styled or altered cannot be returned.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

We’ll review the problem and let you know the next steps.

Condition of Returned Items

Any item being returned must be sent back exactly as received.

The hair must not be worn, washed, cut, coloured, bleached, installed, styled or altered in any way.

Items showing signs of use, product build-up or customisation will not be accepted.

Return Postage

If you need to return an item, we recommend using a tracked delivery service so the parcel can be monitored on its way back to us.

Return postage is the customer’s responsibility unless the item received was faulty, damaged or incorrect.

Delivered or Missing Parcels

If your tracking shows that your parcel has been delivered but you have not received it, please contact the courier or your local delivery office using your tracking number so they can investigate.

If your parcel appears to be lost or missing in transit, please contact Haus of D as well so we can help look into it.