Terms of service
OVERVIEW
Welcome to Haus of D.
The terms “we”, “us” and “our” refer to Haus of D. Haus of D operates this website and online store and provides the products, information, content and services available through it.
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
These Terms of Service explain the terms that apply when you browse our website, place an order or otherwise use our services.
By accessing our website or purchasing from Haus of D, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Returns & Exchanges Policy.
Nothing in these Terms affects your statutory consumer rights.
SECTION 1 – USING OUR WEBSITE
You may use the Haus of D website for lawful personal use.
When placing an order or providing information through our website, you agree that the information you provide is accurate, current and complete.
You are responsible for keeping any account details or login information secure.
You must not use our website in a way that could damage, disrupt or interfere with the website, our services or another customer’s use of them.
SECTION 2 – OUR PRODUCTS
We make every reasonable effort to describe and display our products accurately.
However, product colours and appearance may vary slightly depending on your screen, lighting and device settings.
Hair products may also have natural variations in colour, texture or curl pattern where this is part of the nature of the product, particularly with raw human hair.
Product photographs are intended to provide a fair representation of the product, but slight natural differences may occur.
Product descriptions, specifications, prices and availability may be updated from time to time.
We may discontinue products or limit product quantities where necessary.
All goods supplied by Haus of D must meet the standards required by applicable consumer law, including being as described, of satisfactory quality and fit for their intended purpose. GOV.UK
SECTION 3 – ORDERS
When you place an order with Haus of D, you are making an offer to purchase the products selected.
Please check your order carefully before completing checkout, including your selected product, texture, lace size, length, colour, quantity and delivery information.
Your order is accepted once payment has been successfully processed and your order has been confirmed.
We reserve the right to decline or cancel an order where necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- There is an obvious pricing or product-information error
- We reasonably suspect fraudulent or unauthorised activity
- We are unable to fulfil a custom request
If Haus of D cancels an order after payment has been taken, any amount due will be refunded to the original payment method.
Your cancellation and return rights are explained in our Returns & Exchanges Policy.
SECTION 4 – PRICES AND PAYMENT
Prices displayed on the website are shown in the currency applicable to the selected market.
The price charged will be the price displayed at checkout when your order is placed.
Any applicable delivery charges will be shown before you complete your purchase.
International customers may also be responsible for customs duties, import taxes or other charges imposed by local authorities unless these are specifically included at checkout.
Please see our Shipping Policy for further information about international orders.
We may change product prices, discounts and promotions at any time. Price changes will not affect orders that have already been accepted.
You agree to provide accurate billing and payment information when placing an order.
SECTION 5 – SHIPPING AND DELIVERY
Haus of D is a UK-based business, and orders are dispatched from the UK.
Orders are usually processed within 24–48 hours before dispatch.
Estimated delivery times are:
UK: 3–5 business days
International: 5–7 business days
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery times are estimates and may occasionally be affected by courier delays, customs processing, weather conditions, bank holidays or circumstances outside our reasonable control.
International orders may be subject to customs duties, import taxes or additional charges depending on the destination country.
Please see our Shipping Policy for full information about delivery, tracking, customs charges and returned or refused parcels.
Nothing in this section limits any responsibility Haus of D has under applicable consumer law in relation to delivery. UK distance-selling rules require traders to provide clear delivery arrangements and generally require delivery within 30 days unless another timeframe has been agreed. GOV.UK
SECTION 6 – RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges and refunds are handled in accordance with our Returns & Exchanges Policy and applicable consumer law.
For hygiene reasons, hair that has been worn, installed, washed, cut, coloured, bleached, styled or otherwise altered may not be eligible for return where the relevant legal exception applies.
This does not affect your rights where a product is faulty, damaged, incorrect or not as described.
Eligible online purchases may also carry cancellation rights under UK distance-selling rules. GOV.UK
SECTION 7 – CUSTOM ORDERS
Certain products, lengths, colours or specifications may be available as custom orders.
Custom orders may require additional processing time and may have different cancellation or return conditions.
Where a product has been made or customised specifically to your requirements, your usual change-of-mind cancellation rights may not apply where permitted by law.
If you would like to place a custom order, please contact Haus of D before purchasing so availability, pricing and processing time can be confirmed.
SECTION 8 – PRODUCT CARE
Customers are responsible for following appropriate care and maintenance guidance for their hair.
Damage caused by misuse, excessive heat, incorrect colouring or bleaching, improper installation, unsuitable products or failure to care for the hair appropriately will not normally be considered a product fault.
This does not affect your statutory rights where the product itself was faulty when supplied.
SECTION 9 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through the Haus of D website, including our branding, logos, text, graphics, product descriptions, photographs, videos and website content, belongs to Haus of D or is used with permission from the relevant rights holder.
Such content is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, modify, republish, sell or commercially exploit Haus of D content without prior written permission.
The Haus of D name, branding and logos must not be used in a way that suggests affiliation, endorsement or ownership without our permission.
SECTION 10 – THIRD-PARTY SERVICES AND LINKS
Our website may include links, integrations or services provided by third parties.
We are not responsible for the content, availability or practices of third-party websites that are outside our control.
If you choose to access a third-party website or service, you should review its own terms and privacy policies before using it.
SECTION 11 – RELATIONSHIP WITH SHOPIFY
Haus of D is powered by Shopify, which provides the ecommerce platform used to operate our online store.
Purchases made through the Haus of D website are transactions between you and Haus of D, not Shopify.
Shopify provides the technology that supports the store but is not the seller of Haus of D products.
SECTION 12 – PRIVACY
Personal information collected through Haus of D is handled in accordance with our Privacy Policy.
Shopify and other service providers may also process certain information where necessary to operate our website, checkout, payments and other ecommerce services.
Please review our Privacy Policy for more information about how personal information is collected and used.
SECTION 13 – REVIEWS, FEEDBACK AND USER CONTENT
If you voluntarily submit a review, photograph, testimonial, comment or other content to Haus of D, you confirm that you have the right to provide that content.
Where you give us permission to use customer content for marketing or promotional purposes, we may display that content on our website or social media.
You must not submit content that is unlawful, misleading, abusive, defamatory, discriminatory or infringes another person’s rights.
We may remove content from our website or platforms where we reasonably consider it inappropriate or unlawful.
SECTION 14 – ERRORS AND INACCURACIES
Occasionally, information on our website may contain an error or omission relating to product descriptions, prices, promotions, availability, shipping costs or delivery estimates.
Where we identify an error, we may correct or update the information.
If an obvious error affects an order you have placed, we will contact you where appropriate before proceeding or cancel the order and refund any amount due.
SECTION 15 – PROHIBITED USES
You must not use the Haus of D website:
- For unlawful or fraudulent purposes
- To violate another person’s rights
- To transmit harmful software, viruses or malicious code
- To interfere with the operation or security of the website
- To collect personal information about other users without permission
- To impersonate another person or provide deliberately false information
- To scrape, copy or commercially exploit website content without permission
- To engage in behaviour intended to disrupt the website or its services
We may restrict access to our website where we reasonably believe these Terms have been breached.
SECTION 16 – WEBSITE AVAILABILITY
We aim to keep the Haus of D website available and functioning properly.
However, we cannot guarantee that the website will always be available without interruption, maintenance or technical issues.
We may temporarily suspend or update parts of the website where necessary for maintenance, security or improvements.
SECTION 17 – LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms limits your statutory rights relating to faulty goods, goods that are not as described or other rights that cannot legally be excluded.
Haus of D will not be responsible for losses that were not reasonably foreseeable at the time the contract was formed or for business losses arising from purchases made primarily for personal use, to the extent permitted by law.
We will not attempt to exclude responsibility where consumer law does not allow us to do so. UK consumer terms cannot lawfully remove responsibility for matters such as faulty goods or goods that are not as described. GOV.UK
SECTION 18 – EVENTS OUTSIDE OUR CONTROL
Haus of D will not be responsible for delays caused by circumstances outside our reasonable control.
This may include significant courier disruption, customs delays, severe weather, industrial action, natural disasters, widespread technical failures or similar events.
Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with the customer where appropriate.
Your statutory rights remain unaffected.
SECTION 19 – SEVERABILITY
If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated separately and the remaining Terms will continue to apply.
SECTION 20 – WAIVER
If Haus of D does not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.
SECTION 21 – ENTIRE AGREEMENT
These Terms of Service, together with the policies referenced on our website, form the agreement between you and Haus of D relating to your use of our website and purchases from us.
SECTION 22 – GOVERNING LAW
These Terms of Service are governed by the laws of England and Wales.
Nothing in these Terms removes any mandatory consumer protections that apply to you under the law.
If you live elsewhere in the United Kingdom or another country, you may also have rights under laws that apply where you live.
SECTION 23 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time where necessary.
The most current version will be available on this page.
Any changes will apply from the date the updated Terms are published unless applicable law requires otherwise.
Changes will not remove rights that already apply to orders placed before the updated Terms came into effect.
SECTION 24 – CONTACT INFORMATION
If you have any questions about these Terms of Service or need assistance with an order, you can contact Haus of D using:
Email: contact@hausofd.co.uk
Instagram: hausofd.co.uk
Please allow up to 48 hours for a response.
For enquiries relating to an existing order, please contact us by email and include your order number so we can assist you more quickly.