Orders are usually processed within 24–48 hours before dispatch.

UK delivery usually takes 3–5 business days, while international delivery usually takes 5–7 business days.

International orders may take longer if customs checks are required. Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and tracking details.

Please make sure the email address entered at checkout is correct so you don’t miss your shipping update.

For hygiene purposes, we do not accept returns once the hair has been worn, installed, altered, washed, customised or had the lace cut.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos so we can review this for you.

Please check your order carefully before using or altering the hair.

Yes.

A custom order is a request for a style, length, colour or lace option that is not currently listed on our website.

Custom orders may be available depending on what you are looking for. Please contact us before placing an order so we can confirm the details, price and processing time.

To keep your Haus of D hair looking its best, always handle it gently and avoid unnecessary pulling or tension.

Detangle the hair carefully from the ends upwards, working in small sections with a wide-tooth comb or suitable detangling brush. Avoid brushing aggressively, especially when the hair is wet.

Wash the hair with a gentle shampoo and follow with conditioner to help maintain softness and moisture. Avoid using too much product, as heavy oils, creams and styling products can cause build-up and make the hair feel weighed down.

If you are using heat, always apply a heat protectant first and avoid excessive temperatures or repeated heat styling where possible.

For curly textures, keep the hair hydrated and refresh the curls with water and suitable curly-hair products. Detangle curls gently and allow them to air-dry where possible to help maintain the curl pattern.

When the hair is not being worn, store it carefully in a clean, dry place to help prevent tangling and maintain its shape.

With regular care and gentle handling, your Haus of D hair will stay softer, more manageable and looking its best for longer.

International orders may be subject to customs duties, import taxes or other charges depending on the destination country.

These charges are set by your local customs authority and are separate from the product and shipping costs shown on Haus of D unless they are specifically included at checkout.

If customs charges are applied, you may be contacted by the courier or your local customs office and asked to pay them before your parcel can be delivered.

Haus of D does not control the amount charged by customs, as fees vary between countries. We recommend checking your country’s import rules before ordering if you are unsure about potential charges.

Customs checks may also occasionally cause delays to international deliveries.