Shipping policy

 

PROCESSING TIME

Orders are usually processed within 24–48 hours before dispatch. Delivery times begin once your order has been dispatched.

Please note that processing time is separate from delivery time. 

DELIVERY TIMES

UK: 3–5 business days
International: 5–7 business days

Haus of D is a UK-based business, and orders are dispatched from the UK.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking details. Please make sure the email address entered at checkout is correct so you don’t miss your shipping update.

Please allow up to 48 hours after dispatch for tracking information to update.

INTERNATIONAL ORDERS, TAXES AND DUTIES

International orders may be subject to customs duties, import taxes or additional charges depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

If customs or import charges apply, you may be contacted by the courier or your local customs authority and asked to make payment before your parcel can be delivered.

Haus of D does not control the amount charged by customs, as fees vary depending on the destination country. We recommend checking your country’s import requirements before ordering if you are unsure about possible charges.

Please be aware that customs checks and processing may occasionally extend international delivery times.

ORDER CHANGES

Please double-check your order and delivery details before completing your purchase.

Once your order has been dispatched, we may not be able to change the delivery address, delivery method or items ordered.

DELIVERY ADDRESS

Please review your shipping address carefully before confirming your order at checkout.

Haus of D cannot be held responsible for delays, returns or failed deliveries caused by incorrect or incomplete address information provided by the customer.

LOST OR MISSING PARCELS

If your parcel appears to be lost or missing in transit, please contact Haus of D and the courier using your tracking information so the delivery can be investigated.

DELIVERED PARCELS

If tracking shows that your parcel has been delivered but you cannot locate it, please contact the courier or your local delivery office using your tracking number so they can investigate the delivery scan and confirm where the parcel was left.

Please also contact Haus of D if further assistance is required.

RETURNED & REFUSED PARCELS

If a parcel is returned to Haus of D because delivery was refused, customs or import charges were not paid, the delivery address was incorrect, or delivery could not be completed, the customer will be responsible for any additional shipping or return charges incurred.

If you would like the parcel to be sent again, you will be required to cover the cost of redelivery.

DELIVERY DELAYS

Delivery times are estimates only.

Courier delays, customs checks, weather conditions, bank holidays and other circumstances outside of our control may affect delivery times.